Frequently Asked Questions
Everything you need to know about our heritage tailoring and services.
What is your standard shipping timeframe?
We offer standard delivery within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on the destination and customs processing.
Can I return a tailored or altered item?
Items that have been specifically altered or customized to your measurements are non-returnable. However, standard-sized products can be returned within 28 days of purchase provided they are in original condition with tags attached.
How do I ensure I select the correct size?
We provide a comprehensive size guide on each product page. Our garments are cut to a traditional British slim fit; we recommend measuring a well-fitting shirt or jacket you already own to compare against our specifications.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a bespoke or made-to-measure service?
Yes, we offer bespoke tailoring services at our London flagship location. Please contact our concierge team to book an appointment with our master tailors for a personalized fitting.
How should I care for my silk ties and scarves?
To preserve the quality of the silk and hand-rolled edges, we recommend dry cleaning only. Store your ties flat or rolled to avoid permanent creasing in the delicate fabric.